Automobile Manufacturing & Trading

This is the SIS ERP overall management software solution applied at enterprises in the Automobile Manufacturing & Trading field, helping managers achieve comprehensive control. ...

Product information

Departments in an enterprise must coordinate tightly to achieve effectiveness during operation: the Sales Consulting department, Purchasing department, Warehouse department, Repair Service and Parts department as well as the Finance-Accounting department...Moreover, the enterprise needs to implement manufacturer policies and policies applied to dealers to ensure competitiveness against industry rivals.

SIS ERP software is custom-designed when applied at enterprises in the Automobile Manufacturing & Trading field. The system is built to help an enterprise manage and run processes between departments tightly, quickly, reducing manual steps. In particular, the system also solves in-depth, industry-specific challenges between the Distribution Company and Dealer tiers.

Scope and operating process of the SIS ERP software system for Automobile Manufacturing - Trading - Garage Enterprises

Purchasing management	Tracks the ordering and receiving process from suppliers, including both parts and vehicles.
Sales management	- Manages customer information and the company's sales process. - Uses a Mobile App to support sales staff in updating customer information, customer care, and viewing product documents.
Vehicle-allocation management	- Manages distribution policy, the selling price list for dealers, and product promotion programs. - Tracks dealer purchase orders and processes records for warranty approval.
Service management	- Tracks the warranty and repair-service process. - Tracks service progress and calculates repair-service cost price. - Statistical reports on completed repair services.
Customer-care management	- Tracks the list of customers needing care. - Connects to the Call Center switchboard to store care data and post-care assessment.
Warehouse management	- Manages vehicle and parts information in the warehouse. - Tracks the goods receipt-issue process and material barcodes. - Tracks specific vehicle information by chassis number, engine number, and body number. - Inventory reports for the company's warehouses.

SIS ERP is a multi-purpose software solution designed for every department in an automobile manufacturing - trading - distribution - service enterprise. For convenience during use, while also protecting departments' data security, SIS ERP will be designed to the enterprise's specifics, with a modern interface, full features, operations, and specific, intuitive reports.

Management department
Purchasing department
Sales department
Business/Consulting department
Vehicle-allocation Management department
Service/Workshop Management/Service Advisor/Technician department
Warehouse department
Finance - Accounting department

1. Purchasing operations management process

1.1. Tracking the purchasing and vehicle-receiving process

Based on periodic order-quantity needs and the business-situation forecast, the requesting department creates a "Vehicle receiving request."

1.2. Tracking the purchase-receiving and parts-receiving process

Based on each arising service RO's needs, the requesting department creates a Parts Receiving Request.

1.3. Purchasing reporting system

A report comparing plan vs. actual purchasing.
A purchase-order report by delivery time: statistics on quantity (grouped by order, detailed by item) to be received from the supplier within specified time ranges.
A purchase-order tracking book: tracks order progress (quantity/value) by each item (ordered/executed/not yet executed).

2. Sales management

2.1. Customer-information management

Updates and stores customer information (customer code, customer name, customer type, dealer type, address, phone, tax code,…
Customers can be permission-assigned by sales staff.
Information is stored fully and in detail for convenient future information mining and customer care (preferential treatment, holiday greetings, etc.).

2.2. Sales process

2.3. Customer needs

Sales consulting, receiving needs information from customers, and updating customer needs into the software.

2.4. Sales quote

2.5. Vehicle-sale contract

2.6. Matching a vehicle to the contract

2.7. Customer payment notification

2.8. Accessory warehouse-issue request

If the contract includes selling accessories, the Sales Consultant creates an accessory warehouse-issue request slip to install onto the vehicle.
The Warehouse issues the accessories for the Service department to carry out installation.
After installation is complete, the Accounting department issues the invoice for registration and inspection procedures.

2.9. Vehicle-release request and vehicle records

If the vehicle-sale contract includes registration and inspection services, the Sales Consultant creates a request to take the vehicle and records to handle for the customer.
The Accounting department updates the actual time of the vehicle-record handover, and the Warehouse department updates the actual time the vehicle is handed to the Sales Consultant.
After completion, the Sales Consultant updates the actual completion time and hands the vehicle back to the Warehouse department.

2.10. Delivery plan

2.11. Vehicle handover and warranty activation

The Sales Consultant creates a vehicle-handover record, confirmed by related departments.

2.12. Sales reporting system

A report on the successful-customer-source rate.
A report on the successful-customer market/region rate.
Delivery schedule.
List of customers who signed a contract but haven't received their vehicle yet.
A vehicle-matching tracking report.
Vehicle-inventory report.
Vehicle-tracking report.
Vehicle-sales revenue chart.
A report on sales-target achievement results.
A work-plan execution report.
…

3. Vehicle-allocation management

3.1. Distribution policy by dealer, vehicle model, period, and official document.

3.2. Managing the selling price to dealers

3.3. Tracking dealer purchase orders

Periodically or as it arises, a dealer places an order for each vehicle model.

3.4. Tracking vehicle-record processing

3.5. Tracking and approving warranty

4. Service management (Warranty – Maintenance – Repair)

4.1. Service management process

4.2. Declaring warranty and maintenance-repair (M&R) policy

Based on the warranty and maintenance policy set by the manufacturer and the showroom (if any), declarations are updated for each vehicle brand, vehicle type, and vehicle group in the system.
The program provides a reminder list for customers who bought a vehicle at the showroom when warranty or M&R is due -> serving the Customer Care department in sending messages and phone reminders to customers.

4.3. Declaring maintenance-repair (M&R) package rules

4.4. Price list for services, parts, and accessories

4.5. Appointment management: handling the following cases

4.6. M&R service quote / out-of-warranty item quote.

4.7. Checking parts/accessories inventory.

4.8. Settling the repair order

4.9. Issuing the customer invoice, collecting payment, and handing over the vehicle.

4.10. Service reporting system

A tracking sheet of the Service Advisor's appointments for the day.
Appointment-results report.
Service Advisor performance report
Technician repair status for the day.
A report of pending repair orders (paused, waiting for parts, …)
Statistics on repair orders not yet settled for acceptance.
Statistics on repair-acceptance settlements not yet invoiced.
Vehicle repair history at the showroom by vehicle/by time.
A log tracking vehicle entries/exits for the day.
A service-business-results report.
A service-revenue report by many criteria.
A service-plan execution report.
A report tracking materials, parts, and accessories owed to customers.
A report tracking material-issue requests.

5. Workshop management

5.1. Tracking repair orders

Creates the repair order, carrying forward information from the repair quote and, based on the workshop's progress board, assigns work including allocating vehicles to bays and assigning Technicians (KTV) to carry it out.
The repair order shows key information: execution time, repair type (body & paint, repair, maintenance, etc.), material used, service performed, labor performed, recommendations – parts, next maintenance interval,…

5.2. Parts and accessories warehouse-issue request

5.3. Carrying out the repair

The system records the actual execution time based on the technician's time-clock operations and displays it via progress boards at the service workshop and on the TV screen in the customer waiting room.
Start/End/Pause repair operations are recorded in real time for each repair session and used for statistics and analyzing issues occurring at the workshop to improve repair-capacity responsiveness.

5.4. Repair-progress tracking board

View the repair status of vehicles via the TV screen in the waiting room

6. Customer-care management

6.1. Customer-care process

6.2. Making customer-care calls through the Call Center switchboard connection.

6.3. Customer-care reporting system.

Appointment-rate report.
New-vehicle-customer survey results.
Service-customer survey results.
Customer-reminder-contact results report.
Noshow customer-care results report.
A report on the customer return rate after purchase, by month/by vehicle model.
A report on the non-returning customer rate by time period.
Call statistics report – customer feedback.

1. Purchasing department

Controls vehicle/parts order timing to meet sales activity and maintenance-repair service.
Controls inventory turnover, receiving cycle, and calculates suitable material needs.
Helps assess suppliers via a tool looking up price, quality, and delivery-time history.

2. Sales department

Supports the sales-operations process and links with other departments.
Provides continuous information and alerts for sales operations (price policy, debt limit, inventory).
Coordinates sales opportunities, customer care, and delivers a better experience.

3. Vehicle-Allocation department

Controls price policy, sales programs, and dealer orders.

4. Warehouse department

Proactively controls receipt and issue orders from related departments.
Reduces data-entry time and increases accuracy.
Manages inventory effectively and accurately.

5. Service department

Grasps RO repair-order execution status and alerts when an order is overdue and incomplete.
Links information from the warehouse, sales, and purchasing departments.

6. Finance - Accounting department

Reduces re-entering data at other departments, raising accounting's control role.
Supports operations requiring accuracy such as calculating cost of goods and service cost price.
Analyzes and aggregates systemwide production-business results.
Manages cash flow, ensuring the enterprise's cash flow stays balanced.

7. Board of Directors

Supports approval and work assignment for managing and running the enterprise remotely.
Provides leadership with accurate, timely information on the company's business and financial situation.