Household Electrical Equipment Manufacturing & Trading Enterprise Management

The SIS ERP Software solution helps effectively manage household electrical-equipment production and business, powerfully supporting leaders in managing the company's resources from Sales, Purchasing, Accounting to Production, Administration – HR… ...

Product information

SIS ERP is custom-designed for enterprises specializing in HOUSEHOLD ELECTRICAL EQUIPMENT, helping effectively manage household electrical-equipment production and business.

SIS ERP doesn't just manage basic operations — it also provides tools supporting bidding management, quality management, product-warranty management, and measuring-instrument management… In particular, the system lets you link and carry forward data between departments, providing accurate, fast information between departments to improve production-business effectiveness.

Besides functions managing basic work, the system also provides tools to track in-depth, industry-specific work such as bidding management, product quality, product warranty, and measuring instruments...

Departments on the same software system follow a closed-loop process, letting data link and carry forward between departments (one department's output data is another department's input data) to help management and operational support for each department be fast and accurate, thereby maximally improving production-business effectiveness.

SIS ERP provides a suitable technology solution for the specific challenges at household electrical-equipment manufacturing and trading enterprises.

1. For production management

The system helps manage progress steps, production productivity, and product quantity in real time, thereby optimizing the production process.

2. For supply-chain management

The software helps manage and track inventory, goods delivery, and delivery-time management, thereby helping ensure an effective supply process.

3. Product-development management

Stores developed-product information, design records… Records can be looked up by many criteria.

4. Tracking equipment-maintenance process

Periodic maintenance and regular inspection, thereby limiting unreasonable maintenance cost and extending equipment lifespan.

The software is designed with a 3-tier architecture, supporting multiple platforms (Win, Web, Mobile), and developed with leading technologies such as .NET, SignalR, Xamarin, and Angular, using a Microsoft SQL database.
The interface has dynamic layout features, letting users customize it without needing to program.
The software lets real-time communication happen between workstations through the server by using SignalR technology, with the ability to auto-refresh information when there's a change and push notifications to users, while also integrating a chat feature.
The server version requires the Microsoft Windows Server operating system, while workstation versions provide multi-platform support for standalone apps on Windows 7/8/10/11, Chrome/Edge/Safari/Firefox browsers, and iOS/Android apps.

1. A cross-department solution

An overall enterprise-management solution is designed, using separate features for each department or software-user position. This way, users can conveniently operate the software while ensuring security between departments.

Each feature will have its own management processes, features, operations, data, and reports suited to each user position. Data between departments will be linked and carried forward together on a shared database. Management features will be specific to departments:

Board of Directors
Wholesale/retail sales department
Bidding department
Purchasing department
Warehouse department
Finance – Accounting department
Chief Accountant
HR – Payroll Management

2. Some management operational processes on SIS ERP

2.1. Sales Operations Management Process

The software supports declaring sales-figure plans based on many periodic criteria (month/quarter/year), business region/group/sales staff, item type/product, sales channel, customer type/customer, quantity, and value. Then, the program will provide reports comparing plan vs. actual in many different chart forms.
Organizing and applying selling-price list policy — the price list approved by leadership will be updated into the program. The selling price will automatically apply to quotes and sales orders to help pricing policy be applied consistently, increasing control and reducing errors.
The program supports declaring a debt limit for each customer type/specific customer code and alerts information when a sales order exceeds it, to manage the debt limit for the wholesale channel.
Bidding processes and tracking winning-contract execution are also managed by the program.

Bidding-record process

Information in the record includes: record code, scanned result file, operation confirmation, sample approval, type test, firmware, and hardware.

The bid-contract tracking process includes contract negotiation, contract signing, contract-advance payment, tracking production and inspection with coordination from the quality-management department and material warehouse, determining the batch-completion schedule, and contacting the carrier to schedule delivery.

Then, issuing the warehouse-issue request voucher, delivery notice, a goods-packing-quantity statement, and a quote. The process also includes contacting sample-test results, issuing certificates, and retail sales orders. In addition, in cases requiring a joint venture to meet special requirements, a joint-venture contract will be used. If the order value is large or the customer requests it, a batch-based or project-based contract will be carried out. Finally, the maintenance-contract tracking process is also carried out to ensure continuous, effective operation.

Winning-bid record process

Managing the wholesale and retail sales process: tracking and processing quotes, creating and tracking order-execution progress.

Tracking the Sales Process

The customer-complaint receiving and resolution process includes: creating an information-receipt slip, a customer-feedback tracking log, an information-forwarding slip, and resolving issues arising from customers.

Customer-complaint receiving and tracking process

2.2. Quality Management

The input material/semi-finished-product inspection and assessment process includes: receiving the test request from the purchasing department, carrying out testing per standards, and tracking test results.

The in-production sample-testing process: receiving the test request during production, carrying out testing per standards, and tracking test results.

The pre-shipment inspection process: receiving the test request from the sales department, checking all goods before shipment, and processing test results.

The electric-meter calibration process per ĐLVN 39:2012, in detail, includes: receiving the request and creating a calibration-request slip, providing an exported calibration-request-slip file, and connecting information from calibration software.
Measuring-instrument management will include: statistics on measuring instruments with information such as the calibration cycle, calibration due date, and a function alerting when an instrument's calibration is about to expire, to plan calibration and adjustment.

2.3. Product warranty

The product-warranty process includes:

Building a defect list and defect-cause list
Providing a product-barcode-scanning support program to check a product's history information, sales information, and warranty information (including ID number, product name, production batch, contract number, ship date, and warranty date).
Traceability
Managing warranty progress and product returns
Providing reporting information
Statistics on the product-warranty process.

Product-warranty process

2.4. Product-development management

Developed-product information, design records (including model, hardware version, Firmware version, feature description...) and component technical information need to be stored for purchasing and manufacturing the product. Based on this information, the program supports searching records by many different criteria.

2.5. Production management

Production-process activities include:

Tracking the production plan
Controlling the material plan (raw-material needs for production)
Monitoring the material-issue process (alerting when an issue exceeds the norm)
Tracking each stage's progress
Alerting on overdue, incomplete orders.
Compiling statistics on quality-conforming product quantity and defective goods quantity
Providing production-process reports and analysis

Production-document process

1. Sales Consulting department

SIS ERP software provides a tool supporting the sales-operations process and connecting other departments, helping provide information and alerts on price policy, debt limit, and inventory. SIS ERP also helps quickly grasp sales opportunities from large customers.

2. Bidding department

SIS ERP software provides a tool to fully carry out the bidding process and control bidding progress, helping control and respond quickly to a bid record's strict requirements.

3. Purchasing department

Helps the Enterprise control the timing of purchase orders and signed contracts to meet production activity, control inventory turnover, receiving cycle, and calculate material needs suited to each production stage. SIS ERP provides a tool to assess suppliers by looking up price and delivery-time history.

4. Warehouse department

SIS ERP software helps the Warehouse department proactively and quickly grasp receipt and issue orders from other departments to reduce data-entry time and increase accuracy, while managing inventory effectively and accurately.

5. Production department

Helps the Production department grasp and well manage production-order execution status, alerting on overdue, incomplete orders. SIS ERP also quickly links information from the warehouse, sales, and purchasing departments and helps manage production orders effectively.

6. Finance – Accounting department

SIS ERP software reduces re-entering data arising at other departments, helping raise the Accounting department's control role and maximally supporting operations requiring high accuracy, such as calculating cost of goods and product cost price. SIS ERP also supports analyzing and aggregating systemwide production-business results and managing cash flow, ensuring the enterprise's cash flow stays balanced.

7. Administration – HR department

Supports managing working time, increasing timekeeping-data accuracy and transparency.
Provides quick HR information when needed, helping manage and implement HR policy effectively.
Provides quick payroll information lookup and helps resolve employee complaints.

8. Board of Directors

Provides a tool supporting approval and work assignment to manage and run the enterprise remotely.
Provides full, accurate, and timely information on the production, business, financial, and HR situation so leadership can make correct decisions.
Uses reporting and analysis tools to assess the enterprise's financial indicators.