SIS.VN PMS Hotel/Resort Management Software
The SIS.VN PMS Hotel/Resort management software solution, for a single-property model, is designed on the "open system" philosophy, combining creativity between "programming technology" and "a document-flow management process system" as well as "specialized professional knowledge." With many standout, optimized features and tight data linking between departments from Sales – FO – HK – F&B… to BO, it improves management effectiveness, suited to meet both current and future requirements well for a 3-to-5-star Hotel/Resort. ...
The Hotel/Resort management software solution, for a single-property model, SIS.VN PMS is designed on the "open system" philosophy, combining creativity between "programming technology" and "a document-flow management process system" as well as "specialized professional knowledge." With many standout, optimized features and tight data linking between departments from Sales – FO – HK – F&B… to BO, it improves management effectiveness, suited to meet both current and future requirements well for a 3-to-5-star Hotel/Resort.
Depending on the specific property, the specific problems and operational requirements will differ. However, given the industry's specific characteristics and common operating process, the common challenges shared by Hotel/Resort properties are:
1. Documents and information flow are carried through the following basic diagram:
(1) The sales department receives room bookings and service bookings
(2) The sales department forwards room and service bookings to the front-desk department. There, front-desk staff carry out room-booking, room-assignment, check-in operations, and update the guest's stay record
(3) During the guest's stay, costs arise (restaurant, spa, minibar, room). The guest pays directly at the outlet or transfers the bill to the room
(4) The end-of-day night audit will check and review all bookings
(5) The cashier department accurately tracks all services the customer uses during their stay at the hotel, as a basis for fast checkout
(6) The cashier forwards all invoices and documents to the accounting department
(7) Other departments (Spa, restaurant, housekeeping, conference) link to accounting through the "Warehouse issue slip" document
(8) The "Materials management" department and "Office" cluster link with all departments. At the same time, they will link and forward costs to the accounting department
(9) The accounting department organically connects data with other modules. It's the center for updating and building financial-management plans, revenue, and cost, as well as aggregating data for the financial-reporting system, tax reports, reports submitted to superiors, and management reports
(10) The customer-care department
2. The software needs to provide regular alerts related to room status as well as the status of the Hotel/Resort's specific services. It also needs the ability to drill back into the information in a report to promptly handle unstable issues.
3. Given the specifics of operating and managing in combination with many peripheral devices such as: phone switchboard, time clock, key cards, cash drawer, passport reader, etc. The Hotel/Resort management software needs to connect with this system to create unity, bringing convenience and effectiveness to management.
4. Assigning data-entry and operation permissions in the software. Controlling staff activities through operations in the software.
5. Controlling and aggregating room- and other-service-usage status after each day to make specific adjustments and allocation for each of the Hotel/Resort's services.
6. Generating reports that meet the Hotel/Resort's management needs.
1. Based on the document-flow process, the SIS.VN PMS Hotel/Resort management software assigns permissions to each user in each department. It manages document status (Pending approval −> Approved, pending completion −> Completed −> Locked, Cancelled…). Document status is used to carry it through the management process. So each department handles certain operations on the document and forwards it to related departments for further processing. This way, the document "travels" through departments and is processed correctly per the standard process. Every related individual and department, and especially leadership, can maintain control.
2. SIS.VN PMS has a feature to check and detect LOGIC errors in data, from which it issues early alerts on financial indicators, helping management stay proactive and avoid risk during operations. The dashboard screen is designed to provide hot alerts for the current day: bookings up to the hold-release date, decision date, etc. Room status, occupancy-rate chart, guest birthdays, available-room report.
3. The SIS.VN PMS Hotel/Resort management software is designed with a smart "Night audit" function.
- Checks errors for all existing bookings, supporting fast error resolution
- Checks the price for each booking
- Converts a booking's status to hold-release date, Due in, etc.
- Converts room-cleaning status
- Posts fixed costs and room charges to the room
- Closes the day and moves to the new working day
With the smart "Night audit" function, users can control the number and status of rooms as well as other services. From there, the property can easily control its service-provision situation.
4. The SIS.VN PMS Hotel/Resort management software aggregates all data from departments into reports for the investor and management. It provides the Board of Directors with tools such as statistics, analysis, and assessment of the current business situation as well as forecasting to drive future room-occupancy exploitation, grasping the immediate consumption situation, and revenue management to make timely decisions. It also identifies staff work performance.
- An intuitive chart-based reporting system, combining many outstanding features, easy to operate, letting you track and control the hotel's operations and business results anytime, anywhere via tablet (iPad, Samsung Galaxy Tab, etc.) and on an internet-connected mobile phone…
- Provides quick overview information for each module depending on the department (such as quick alerts on room status, occupancy chart...)
- The dashboard interface screen provides hot alerts for the current day: bookings up to the hold-release date, business status, birthday report…
- Compares and assesses indicators against the same period last year.
2. Fast, accurate data entry and export: a simple, easy-to-use interface; the software can drill back through data. It's an open system — users can declare some parameters themselves: allowing overbooking, current number of sellable rooms, number of extra beds, etc.
3. Flexible permission-assignment capability: assigning permissions to each user, each department; allowing management of a Hotel/Resort chain model on a property-by-property basis on the same software version. The software system has an open, flexible design, making it very easy to expand the management scope and design new features.
4. Safety, security, and stability.
5. Management effectiveness impacting each department's target
- Effectiveness: Increases profit, optimizes the profit-management system; analyzes and compares against competitors; controls forecasting future usage demand.
- Reporting System: Consolidated statistics; room status; room-usage chart; revenue report; business-results report; revenue/cost plan vs. actual; cash/bank-deposit report; loan principal/interest payment schedule report; …..
- Effectiveness: Tracks and controls the hotel's operations; updates business-results status…
- Reporting System: room status; consolidated statistics; booking statistics; daily/cumulative statistics chart; room-usage chart; past and future reports; booking forecast; revenue/cost report by department; business-results report; ….
- Effectiveness: Receives bookings, tracks reservations; confirms with the customer; receives conference, wedding, and accompanying service bookings…
- Reporting System: booking forecast; room plan; room-usage chart; available rooms; ….
- Effectiveness: Tracks a booking from check-in through to check-out; updates arising transactions, prints service statements, issues sales invoices, and submits revenue to the accounting department…
- Reporting System: consolidated revenue report; room diagram; room plan; room status; ………
- Effectiveness: Cleans rooms, updates minibar and laundry transactions arising; checks room discrepancies, tracks the room-cleaning schedule…
- Reporting System: task assignment; room-usage chart; consolidated housekeeping transactions; available rooms; ………
- Effectiveness: Serves breakfast guests, organizes parties, conferences, a la carte, etc.; collects payment and issues invoices to guests; reports daily revenue and submits it to the accounting department…
- Reporting System: table-booking plan; table diagram; daily sales revenue; …..
- Effectiveness: Plans and organizes the menu; updates and tracks material quantification. Tracks inventory, creates purchase requests; reports and submits cost to the accounting department
- Reporting System: consolidated receipt–issue–balance; purchase requests; material quantification; ………
- Effectiveness: Manages purchasing with many different criteria; tracks payables for each object, contract, order…; plans purchasing, pays suppliers fully, on time and accurately…
- Reporting System: purchase-order tracking book; consolidated warehouse receipts; actual vs. planned purchasing comparison; …........
- Effectiveness: Checks invoice documents; creates final tax settlement reports…
- Reporting System: consolidated revenue by invoice; revenue detail; same-day payments; property business results; tourist-guest structure at the property; ………
