Service

Warranty & Support

After the system officially goes live, SIS continues to accompany the business throughout its use. Warranty and support activities focus on keeping the system stable, resolving issues that arise, and providing consultation when the business needs to adjust or expand its solution.

1. Receiving support requests

Receiving requests, feedback, and issues arising from users during system operation.

2. Technical & operational support

Helping users resolve issues related to functions, operations, and business processes on the system.

3. Checking and resolving errors

Analyzing causes, determining the scope of impact, and resolving errors that arise during use.

4. System maintenance & updates

Carrying out maintenance, updates, and necessary adjustments to keep the system running stably.

5. Consulting on solution expansion

Advising when the business needs to scale up, add functions or operations, or connect with additional related systems.

6. Review & optimization

Receiving practical feedback from the business, assessing usage, and proposing appropriate adjustments and optimizations.

After go-live, SIS's role doesn't end — it continues to accompany the business, ensuring the system operates stably, support is provided promptly, and it can meet future growth needs.